Welcome to Suntx
These Terms and Conditions govern your access to and use of our platform, including any services, content, functionality, and transactions facilitated through Suntx By registering an account and utilizing our services, you agree to be bound by these Terms. If you do not agree, please discontinue your use of the platform immediately.
2. Account Registration and Verification
2.1 Account Registration:
To use our platform, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials. Unauthorized activities under your account are your responsibility.
2.2 Identity Verification:
For security and compliance purposes, we may request identity verification through documentation like government-issued IDs, proof of address, or other methods. Failure to provide accurate or sufficient information may result in account suspension or termination.
2.3 Account Security:
You are responsible for safeguarding your account details. If you suspect unauthorized access, inform us immediately.
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3. Deposits and Platform Usage
3.1 Deposit Process:
Funds can be deposited into your platform account using approved payment methods. We do not charge deposit fees, but third-party charges from banks or payment providers may apply.
3.2 Deposit Restrictions:
We reserve the right to impose minimum and maximum deposit limits.
Deposits from third-party accounts may require additional verification.
Suspicious deposits may lead to account review or suspension.
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4. Bot Purchase Policy
4.1 Bot Details:
We offer a specialized trading bot priced at $65
The bot is designed to assist users in making informed trading decisions by analyzing market trends and executing trades automatically.
4.2 Non-Refundable Purchase:
The $65 bot purchase fee is strictly non-refundable under any circumstances, including:
Dissatisfaction with the bot's performance.
Technical issues beyond our control.
User's inability to operate the bot effectively.
Account suspension or termination due to violations of these Terms.
4.3 Usage Restrictions:
The bot is licensed exclusively for personal use.
Reselling, sharing, or distributing the bot to third parties is prohibited.
Any misuse or unauthorized distribution may result in account termination and legal action.
4.4 Compensation for Losses:
If the bot causes direct financial losses due to errors in its automated trading algorithms, we will review the case and provide compensation.
To be eligible for compensation, you must provide accurate trade records, screenshots, and relevant data proving the bot's malfunction.
Compensation will be determined at our sole discretion, based on a thorough investigation of the reported issue.
Losses resulting from market volatility or user mismanagement will not be compensated.
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5. Withdrawal Policy
To accommodate different user needs, we offer multiple withdrawal options with varying processing times and fees.
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5.1 Standard Withdrawal
Processing Time: 7 to 8 business days from the date of request approval.
Fee: 11.37% of the total withdrawal amount.
Purpose: Suitable for users without urgent needs, offering a balanced fee structure for transaction processing and liquidity management.
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5.2 Urgent Withdrawal
Processing Time: 15 to 45 minutes from the time of request approval.
Fee: 12.37% of the total withdrawal amount.
Purpose: Designed for users who need instant access to their funds due to urgent circumstances.
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5.3 Fee Justification:
Transaction Processing: Covers network fees, payment gateway charges, and administrative costs.
Liquidity Management: Ensures platform stability and maintains sufficient liquidity for transactions.
Operational Costs: Supports enhanced security protocols, compliance requirements, and priority customer support.
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5.4 Non-Refundable Fee:
All withdrawal fees, whether standard or urgent, are non-refundable, even in the following circumstances:
Incorrect or incomplete banking information resulting in a failed transaction.
If you mistakenly request a withdrawal to the wrong bank account or payment method. Please double-check your account details before submitting any withdrawal request.
User-initiated cancellation of the withdrawal request.
Account suspension or termination due to violations of these Terms.
Disclaimer: We hold no responsibility for losses caused by incorrect account details provided by the user. Ensure that your banking information is accurate and verified before requesting a withdrawal.
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6. Withdrawal Conditions and Restrictions
6.1 Minimum and Maximum Withdrawal Limits:
Limits are based on account status, transaction history, and compliance review.
6.2 Transaction Monitoring:
All transactions are monitored to prevent unauthorized access and ensure compliance with platform policies. Unusual or suspicious activities may lead to verification requests, account holds, or review.
6.3 Blocked or Rejected Withdrawals:
Withdrawals may be blocked, delayed, or rejected due to:
Incomplete or incorrect account information.
Suspected fraudulent activity or policy violations.
Non-compliance with these Terms.
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7. Fees and Charges
7.1 Platform Fees:
In addition to withdrawal fees and bot purchase charges, the platform may impose other charges, including:
Account maintenance fees.
Currency conversion charges for international transactions.
Service fees for advanced features or priority support.
7.2 Third-Party Charges:
We are not responsible for any fees charged by third-party banks, payment processors, or financial institutions during deposits or withdrawals.
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8. Account Suspension and Termination
8.1 Suspension Grounds:
Your account may be suspended or restricted due to:
Violation of these Terms.
Engagement in fraudulent, illegal, or unauthorized activities.
Refusal to comply with identity verification procedures.
8.2 Termination of Account:
Accounts terminated for violations will lose access to funds, services, and the trading bot. Withdrawal requests pending during account suspension or termination will undergo further review.
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9. Limitation of Liability
We are not liable for:
Financial losses due to market volatility, incorrect transactions, or account mismanagement.
Unauthorized access to your account due to your negligence.
Withdrawal delays due to compliance checks, external factors, or incomplete information.
Losses or damages arising from the misuse or malfunction of the bot.
Mistakes made in providing incorrect withdrawal account details.
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10. Contact Information
For any questions or concerns regarding these Terms, please contact our support
Gmail suntxexchange@gmail.com
Telegram https://t.me/Suntx_exchange
